Dear friends, thank you for entering Songwei's website!

As you read this article, I am sure you have some questions about Songwei, don't worry, I will explain them to you clearly in this article!

What does Songwei do?

Songwei is a service provider from China engaged in industrial parts-related services, currently, Songwei mainly provides services for the following brands FANUC, MITSUBISHI, SIEMENS, OKUMA, YASKAWA, HEIDENHAIN.

Songwei is not the manufacturer or official authorized distributor of the above brands.

Songwei only provides services such as parts sales, pre-owned products, repair and maintenance, technical support, and test bench building.

How does Songwei protect the rights and interests of customers?

Songwei has served clients from more than 100 countries and regions around the world, so Songwei deeply understands the concerns and expectations of customers and hopes to establish an efficient, economical, and recyclable relationship with them.

Warranty

12-month basic warranty for new products.

6-month basic warranty for used products.

All products from Songwei are covered by an extended warranty of 5%—15% of the value of the product.

When Songwei receives your product back.

Songwei will test the faulty product, repair it, or replace it if it does not meet the requirements.

When the above measures do not take effect, Songwei will refund the money to protect the rights and interests of customers.

Quality Assurance and Procurement Supply Chain Survey

Songwei values the customer experience and does not want product quality issues and counterfeits.

Songwei has set up our own professional quality inspection and supply chain investigation team. Songwei will conduct random inspections on every batch of products and only products that pass the inspection will be shipped to customers.

Songwei will investigate new suppliers and partners to avoid the flow of counterfeit and inferior products to customers.

Songwe will take every precaution to minimize product quality problems and the probability of counterfeit products.

If you receive a damaged or incorrect product, please contact a Songwei sales consultant promptly for warranty service.

After-sales and product quality issues need to be notified within 7 working days after receipt of goods.

Email Address: sales-2@tzswcnc.com

Note: We do not warranty the following products

Tampering, unauthorized disassembly, non-observance of instructions for use, use of voltages different from those specified, installation of non-original parts or non-compliance with technical specifications, malfunctions caused by improper use of the equipment, attempts at repair by unqualified personnel, damage caused by natural or non-natural disasters (lightning, fires, floods, vandalism, etc).

Songwei CNC maintains a comprehensive stock of Yaskawa / MagneTek / Saftronics / Omron parts for product lines including V1000, V1000-4X, J1000, L1000A, MV1000, VS Mini, A1000, MagneTek G5 GPD 515, MagneTek G7, Omron P7, MagneTek P5 GPD 503 505 506 and CIMR-F7U drives, AC7 Matrix Converters, Mechatrolink-II Servo Amplifiers, Sigma 2 and 5, and SERVOPACK.

New or refurbished FANUC CNC controls come with a 1 year warranty. Save more with our core exchange program. We also offer repair for CNC controls. All FANUC parts are thoroughly inspected and tested by certified and experienced repair technicians. Focused on driving customers to be more efficient, profitable, and reliable, Songwei CNC carries 9856 parts by Fanuc CNC.

Our Repair Services

SONGWEI repairs CNCs, PLCs, Servo/Spindle Drives, Motors, Amplifiers, VFDs, HMIs, and more, most of which can be repaired in only 3-5 days.

Repair Benefits

Songwei CNC can restore your failed unit to remanufactured condition and save you up to 75% compared to buying new. We offer standard repair pricing to ensure you the best value for your repair.

Our certified technicians use rigorous testing procedures to ensure your parts are restored to fully functioning condition. Our team proudly stands behind all repairs by providing a minimum 2 year warranty.

Our technicians have vast experience with most manufacturers and models. If you do not see your manufacturer listed or you require further assistance, please do not hesitate to contact us. 

To reach a customer service representative you can contact us at 8613248335036 Email at：sales-2@tzswcnc.com.

SONGWEI CNC maintains a comprehensive stock of Siemens parts for product lines including Sinamics, Siemens Support, Servo Motors, Micromaster, Simoreg DC Master, Siemens 1.Songwei CNC Sinumerik Controls, SIMATIC 277/577, 477, 627/677, 870/877, Panel PC, Ultrasonic, and more.

The Best Partner for Your Success.

This is the Computerized Numerical Controllers(CNCs) business philosophy. All the staffs who are committed to Computerized Numerical Controllers(CNCs) business wish to be "the best partner for customers aiming at global and future-oriented development". We will continue our efforts with the aim that our CNCs be great help to the customers.

Our business

Partner to industry in digital transformation

Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close cooperation with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries.