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SongWei CNC Product Families

Songwei CNC is one of China's most important industrial spare parts service providers. We primarily support the following brands: FANUC, MITSUBISHI, SIEMENS, OKUMA, and HEIDENHAIN. We have a large supply of new and used parts for these manufacturers. We can also supply parts from other manufacturers, such as Allen Bradley, Yaskawa, and Schneider, although the response times for delivery of these parts will not be as quick.

Warranty and Quality Assurance 

With 20 years of experience, we can guarantee our customers a professional and efficient service. All our products come with warranty and are extensively tested in our factory before being sent to the customer.

Warranty

  • New products come with a 12-month basic warranty.
  • Used products come with a 6-month basic warranty.
  • All Songwei products are eligible for an extended warranty, costing 5%–15% of the product's value.

If you return a product to Songwei:

  1. The product will be tested, repaired, or replaced if it doesn’t meet the required standards.
  2. If these measures are unsuccessful, Songwei will issue a refund to protect your rights as a customer.

Quality Assurance and Supply Chain Management

Songwei prioritizes customer satisfaction and works hard to prevent issues with product quality and counterfeits.

  • A dedicated quality inspection and supply chain team conducts random checks on every batch of products. Only items that pass these inspections are shipped.
  • New suppliers and partners undergo thorough evaluations to prevent counterfeit or low-quality products from reaching customers.
  • Songwei takes all necessary steps to minimize product defects and the risk of counterfeit items.

If you receive a damaged or incorrect product:

  • Contact a Songwei sales consultant immediately to access warranty services.
  • Notify Songwei about any after-sales or product quality issues within 7 working days of receiving the goods.

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